Jim,

I wanted to drop you a note to let you know that Steve just finished installing the water heater. I was extremely impressed with the level of service that I got from him, and wanted to make sure you were aware. Steve was very friendly, did a nice neat soldering/plumbing job, explained how to operate/maintain the new water heater, and cleaned up after himself. Overall, I am very impressed the service I got from your entire company.

Thank you,